Why can't I access my GradeProof Pro features?
If you have upgraded to GradeProof Pro and do not have access to the Pro features it could be for several reasons:
- Please be sure that you only have one account, or, are using the account that you subscribed on.
- If you have subscribed recently, please check that your payment has gone through by visiting app.gradeproof.com/home/account/billing. If it has not gone through, please ensure that all of your payment details are correct. In some cases you may need to confirm with your bank to complete the transaction.
If the issue persists, feel free to contact us at firstname.lastname@example.org, and we will help resolve the issue for you.